Warranty & Returns

Trade name: Elite Auto Mods

Email: info@eliteautomods.co.uk

Physical address: 16 Parkwood Road, Bradford BD18 4SS, United Kingdom

Phone: +44 7519 423220

Return Policy

At Elite Auto Mods, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your automotive styling parts or accessories, we offer a clear return policy to ensure your peace of mind. Please read this policy carefully to understand our guidelines.

Returns Eligibility

• You may return a product within 14 days from the date of purchase.
• To be eligible for a return, the item must be in its original condition and packaging.
• We do not accept returns on used products or products that have been installed or where installation has been attempted.
• Your item must include all original accessories, manuals, and warranty information.
• Customised or specially ordered items may not be eligible for return unless they are defective or damaged upon arrival.

Returns Process

To initiate a return, please follow these steps:

1. Contact our customer support team at info@eliteautomods.co.uk to request a return authorisation. You will need to provide your order number and a detailed reason for the return.
2. After receiving authorisation, securely pack the item along with all its original components and documentation.
3. We recommend using a trackable shipping service to ensure the item reaches us safely.

Inspection and Refund

Where you believe a product is faulty, you will need to provide proof by video or clear photographs showing the fault (including any relevant wiring, fittings, or installation context where applicable). If you send the product back, our team will inspect it to ensure it meets our return policy criteria. If the item is not faulty, we will return it to you. If the return is approved, we will process a refund within 10 business days using the original payment method. Refunds cover the cost of the product and exclude shipping charges.

Exchanges

If you received a defective or damaged product, please contact our customer support team to arrange an exchange. We will replace the item at no extra cost to you.

Warranty Claims

If your product is covered by a manufacturer's warranty, please refer to the warranty information included with your product. We will assist you with the warranty claim process if required.

Exceptions

• We cannot accept returns on items that have been installed or show signs of wear and tear.
• Products with physical damage caused by misuse or neglect are not eligible for return.
• Software or downloadable products are non-returnable.

Contact Information

If you have any questions or need assistance with the return process, please reach out to our customer support team via email at info@eliteautomods.co.uk or call +44 7519 423220.

Our goal is to ensure that you have a positive shopping experience with Elite Auto Mods. We appreciate your business and will do our best to resolve any issues you may encounter. Thank you for choosing us.